Question 1

Which devices are compatible with the OneTap Card ?

Accepted Answer

While anyone can use the OneTap Tag, no matter what phone they are using, the OneTap Card is compatible with any NFC enabled devices. In case you have an NFC enabled device but are unable to use the OneTap Card, please turn on NFC in your phone settings and youâ€™re good to go.iPhones: iPhone 7 (only with iOS 14 NFC widget in control center), iPhone 8 (only with iOS 14 NFC widget in control center), iPhone X (only with iOS 14 NFC widget in control center), iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone SE (2nd Generation) and all future iPhone models.Pixels: Pixel, Pixel XL, Pixel 2, Pixel 2XL, Pixel 3, Pixel 3XL, Pixel 3A, Pixel 3aXL, Pixel 4 and all future models.Galaxy: SIII, S4, S5, S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, S10, S10 5G, S10+, S20, S20+, A20, A20e, A30, A50, A51, Galaxy Fold, Galaxy Fold 2 and all upcoming Galaxy models.Samsung: One M9, Desire 10 Pro, Exodus 1, U11/Life/+, Desire 12/12+, U11 Eyes, U12 Life, U12+, U19e, 19+ and all upcoming Samsung models.HTC: Pixel, Pixel XL, Pixel 2, Pixel 2XL, Pixel 3, Pixel 3XL, Pixel 3A, Pixel 3aXL, Pixel 4 and all upcoming HTC models.Huawei: P10, P10 Plus, P10 Lite, P20, P20 Pro, P20 Lite, P30, P30 Pro, P30 Lite and all upcoming Huawei models.LG: G3, Nexus 5X, V10, G4, K10, V20, G5, G6, V30, V35 ThinQ, Q Stylus, Q Stylo 4, Stylo 5, V40 ThinQ, V50 ThinQ 5G, Q8, Q7, G7 ThinQ, G8, G8s ThinQ, Q9, One and all upcoming LG models.Xiaomi: Mi Mix, Mi Mix2, Mi Mix 2S, Mi Mix 3, Mi5, Mi5s, Mi5 Plus, Mi6/X, Mi6, Mi8, Mi8 Lite, Mi8 Pro, Mi9, Mi9 SE and all upcoming Xiaomi models.Nokia: 3, 5, 6, 8, 6.1, 8.1, 8 Sirocco, 7 Plus, 5.1, 9 PureView and all upcoming Nokia models.OnePlus: One, 3, 3T, 5, 5T, 6, 6T, 7, 7 Pro, 7 Pro 5G and all upcoming OnePlus models.Motorola: Moto P50, Moto X4, Moto Z3, Moto Z3 Play and all upcoming Motorola models.Sony:Xperia XZ1/Compact, Xperia 1, 10/Plus, Xperia XA1/Ultra/Plus, Xperia XZ2/Compact/Premium, Xperia XA2/Ultra/Plus, Xperia XZ3 and all upcoming Sony models.Essential:PH, PH-1 and all upcoming Essential models.

Question 2

Can I share my OneTap profile with phones that are not compatible?

Accepted Answer

You can share your OneTap profile to phones that arenâ€™t NFC enabled or compatible with the OneTap Card through text, airdrop, email or on any social network by sharing your OneTap profile link. You can also receive profiles on an older device through QR code scanning using the other deviceâ€™s camera.

Question 3

How can I save someoneâ€™s profile on the OneTap Card?

Accepted Answer

To save someoneâ€™s profile on the OneTap Card, you need to simply click on â€˜Add to Contactsâ€™ and then tap on â€˜saveâ€™ to instantly save the details on your phoneâ€™s contact list.

Question 4

Can I share my info to someone who does not have a OneTap app or tag?

Accepted Answer

Yes, with OneTap, you can tap and share your details instantly without the need for application sync or a tag.

Question 5

How can I create multiple OneTap profiles?

Accepted Answer

You can create multiple OneTap profiles with the same or different details. However, itâ€™s mandatory to use a unique email address for each profile in order to make each work.

Question 6

What should I do if my OneTap Card is not working?

Accepted Answer

Please note that your OneTap Card will not work if being used on a device thatâ€™s not compatible. In case you are using a compatible device, make sure you have NFC turned on in settings for your card to work. In case your card is still not working, please reach out to us at support@onetaphello.com

Question 7

How can I set up my profile on the OneTap Card?

Accepted Answer

Itâ€™s easy to set up a profile on the OneTap Card by simply downloading the app on an NFC enabled smartphone and updating your profile details.

Question 8

Can I order more than one OneTap Card?

Accepted Answer

Yes, you can order more than a single OneTap Card & activate it easily using our phone app.

Question 9

Can my OneTap Card be customized?

Accepted Answer

Yes, it can be. However, the customizations are strictly applicable for bulk orders and are available as a special offering for enterprises. Reach out to know more.

Question 10

How is the OneTap Card budget-friendly?

Accepted Answer

OneTap Card is the most budget-friendly digital business card since it comes with a one-time payment for purchase. There are no hidden costs or monthly fees associated with the card. However, some premium features can be purchased within the app.

Question 11

How can I reset my forgotten password?

Accepted Answer

If youâ€™ve forgotten your password, you can click on â€˜forgot passwordâ€™ during log-in, following which, youâ€™ll get a code in your registered email id to reset your password.

Question 12

Does my OneTap Card support financial transactions?

Accepted Answer

You can add PayPal, Venmo, UPI and other apps to send and receive money through the OneTap Card.

Question 13

Where can I stick my OneTap Tag?

Accepted Answer

Itâ€™s best to stick the OneTap Tag at the back of your phone, strictly away from where the NFC scanner is. Hence, we recommend iPhone users to avoid sticking the tag near the top section and android users to avoid placing it near the center of the phone.

Question 14

How can I activate my OneTap Tag?

Accepted Answer

To activate your OneTap Tag, you simply have to download the OneTap app and follow the instructions around activating the device.

Question 15

Can I reuse my OneTap Tag?

Accepted Answer

Yes, you can reuse your OneTap Tag as many times you wish since the Tag can be reprogrammed likewise. However, we recommend you to re-use it only once to avoid tampering with the quality & stickiness of the Tag.

Question 16

How many taps does the OneTap Tag allow?

Accepted Answer

The OneTap Tag allows upto 100,000 taps.

Question 17

Will my OneTap Tag work under a phone case?

Accepted Answer

The OneTap Tags are cleverly designed to work under any type of phone cases. However, if you use the Tag under a layered metal case, it might not work.

Question 18

Is worldwide shipping available? How can I track my order?

Accepted Answer

Yes, our products are shipped worldwide. You can track your order by the link sent to your text message and email, once the OneTap Tag is shipped. In case, you donâ€™t receive the details, please write to us at support@onetaphello.com

Question 19

Where can I get the OneTap app?

Accepted Answer

The OneTap Hello App is available on both App Store - Apple for iOS devices and Google Play Store for android devices. You can download it now for free.

Question 20

I have a different concern. What should I do?

Accepted Answer

If your question/query isnâ€™t listed in the FAQs, please write to us at support@onetaphello.com and weâ€™ll revert to you shortly!